We, at Baltoro, ask all of us to challenge our horizons, and that applies to us as well. We choose high quality materials, construct them to a high manufacturing standard, and test products rigorously to design,manufacture and provide you the best equipment we can.
Baltoro proudly stands behind its gear: all our products carry a lifetime warranty against defects in workmanship and materials for the intended life of the product under normal use, with proof of purchase.
While we always stand 100% behind our workmanship and materials, to keep providing our customers competitive prices, we have placed some reasonable limitations on the Baltoro Lifetime Warranty. We cannot cover damage due to unreasonable or abusive use, improper cleaning or storage, or normal wear and tear. We’ve provided some more detail below on the limitations of the warranty.
Unreasonable or Abusive Use: Activities falling outside the intended use of the products and would qualify as “unreasonable or abusive”, voiding your warranty.
Improper Cleaning Or Storage: Justlike all gear and apparel, our equipment needs to be cared for and cleaned to maintain durability and performance. Not falling guidelines for storage and cleaning would fall under this category.
Normal Wear & Tear: This is defined as the expected and inevitable damage that occurs because of normal use and/or aging of a product. Damage from normal wear and tear should not render your product unusable during a reasonable life cycle, but it should be noted that products should not be expected to perform indefinitely at the same level as when they were originally purchased.
Baltoro warranty claims will be limited to repair, replacement, or credit.
Charges for shipping and insuring packages to Baltoro will be covered by us and Baltoro will ship the warrantied product back to the customer via ground shipping free of charge.
To submit a warranty claim, please email us at firstname.lastname@example.org with your order number, date, description of what has occurred, photos and any otherdetails that you can provide.