Your Baltoro equipment not working out exactly how you had hoped? We'd love to help!

RETURNS & EXCHANGES:

90 Days to Change Your Mind

 If you are not completely satisfied with your purchase or would like to exchange it for another item, you may return the original unused merchandise within 90 days of the original shipped date for a prompt refund. You will be refunded for the merchandise total plus applicable sales tax paid.

When returning items, please ensure packaging is still intact and that the items are unused, unwashed, undamaged, so we can give you your full refund.

Once the item(s) have been delivered to our warehouse, it can take up to 5-7 business days for your refund to be processed and sent to you.

DAMAGED/INCORRECT ITEMS:

Damaged/incorrect items must be reported within 90 days of your order's ship date. If we are notified of damaged/defective merchandise after this timeframe, we will not be able to process your request.

In the event that your order arrives damaged, please email us as soon as possible at customerservice@baltoro.com, our live chat or call us at 1.855.485.2954 with your order number and a photo of the item’s condition.

If we determine that the product is damaged/incorrect, our customer service team will provide you with a pre-paid return label and shipping instructions. Once we receive the item and have validated the damage/defect, you will be refunded the price of the item as well as any applicable taxes and shipping costs. Refunds will be issued in the original form of payment used to purchase the item.

Please call our customer service team at 1.855.485.2954, use our online live chat or email us at customerservice@baltoro.com if you need assistance.